Returns and Exchanges
We want you to be totally satisfied with your entire purchase. We personally stand by the quality of our products, however if for any reason you are not happy with your order, we will gladly offer an exchange or a full refund, no questions asked. Items must be in their original new condition and we cannot reimburse you for the cost of the original shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you wish to return your purchase for a credit on the items, please use the mailing address below. The original shipping cost is not refunded which also includes orders that had free shipping.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.
Exchanges (if applicable)
If you wish to exchange your purchase for another product or a different size, please return the item with a copy of your invoice as well as a note describing your exchange. The merchandise must be in its original new condition and returned within 30 days of receipt.
To return your product, you should send your product to:
The Indian Tepee Gift Shop
P.O. Box 90
4964 Lake Shore Drive
Bolton Landing, NY 12814
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.